It depends on the damage, the queue, and spare-part availability. In general, from queue to finished repair is about 2–3 weeks. If a special part is needed, we will update you on WhatsApp.
Pay after the unit is finished (status “Repair Complete”). Scan the QRIS on the status page and upload the transfer proof.
If it cannot be repaired or you cancel after diagnosis, we return the unit. A diagnosis fee (if any) and return shipping may still apply.
Yes. Warranty is usually 14–30 days depending on the part and repair. It only covers the same fault point and is void if the WRE seal is broken.
Message admin on WhatsApp with your ticket number. If approved, status becomes “Warranty Claim”. After we receive the unit, it gets priority (±2 working days).
Yes, we use trusted couriers. Pack with thick bubble wrap and a sturdy box when sending to us. Return shipping uses the same safe packing standard.
If the unit uses a rubber seal/O-ring locked with screws, water resistance stays similar. Factory-glued units cannot be guaranteed 100% waterproof. Avoid swimming or diving after that type of repair.
We respect your privacy. For full testing we usually need PIN/password. If you prefer not to share it, back up and factory-reset the unit before sending.
Send the main unit and its battery. If charging is the issue, include your charger/cable. Remove the microSD unless we ask for it.
We prefer original or factory parts when available. If discontinued, we offer the best OEM option and wait for your approval before fitting.
The customer pays shipping both ways. Return shipping is added to the final invoice.
Yes. Choose Walk-in and contact admin on WhatsApp first so we can prepare a time slot.
Heavy repairs cannot be waited. Light jobs (certain battery replacements) may be waited if you booked with admin first.
If extra damage is found, we confirm the new cost first. You may cancel if you do not agree.
Yes. Pack it well and send it to our address. After repair we ship it back with a trusted courier.
Yes. Keep removable accessories yourself so they are not mixed or lost on the bench.
Monday–Saturday, 08.00–17.00 WIB. Messages on Sunday or public holidays get a slower reply on the next working day.
Yes. Describe the issue on WhatsApp for a rough range. The final price is set after physical inspection.
Yes, but there is no warranty on the part or the fitting. If your part is faulty, the fitting fee still applies.
Replacement cells are usually OEM (about 80–90% of original capacity). Older devices also draw more power. Faster drain on a 3–4 year unit is normal.
Yes. Opening the unit outside the official service center voids remaining manufacturer warranty.
Storage is max 30 days from the finish notice. After that the unit is treated as scrap/donation and is no longer our responsibility.
We contact you at key points: package arrived, extra cost, and ready to pay. Daily progress is on the status page.
Repair and parts under warranty are free. Round-trip courier cost is still paid by the customer.
Usually no — pay when finished. For rare or expensive parts we may ask a DP before ordering.
Broken/missing WRE seal, third-party opening, drop/impact, bad charger short, or liquid damage after repair.
Other parts cannot be tested until power is restored. After it powers on we may find more damage and will confirm before continuing.
All communication goes through WhatsApp admin so technicians can stay focused. Admin forwards your details to the bench.
Yes, tell admin before status becomes “Awaiting Payment” or “Ready to Ship”. After the airway bill is created, the address cannot change.
Intermittent faults need longer observation. Describe when it fails (for example below 30% battery or 4K recording) to help us find it.
Glued units without screws may show slight opening marks. We minimize them, but some trace can remain.
Yes. Record continuously from sealed parcel to power-on. Without it, shipping-damage claims cannot be processed.
Yes — LCD, battery, etc. are packed back with the unit, except tiny parts destroyed during soldering.
No refund on labour or fitted parts. We repair it again free of charge during the warranty period.
No. We repair, or buy dead units for parts. We do not trade a broken unit for a ready-to-use one.
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